Cancellation Policy
A minimum of 24-hours notice of cancellation before the pick-up time is required to avoid a cancellation charge. Late cancellations and no-shows will be charged at 100% of the quoted fare. Special vehicles including but not limited to Minibuses, Coaches, 4x4’s, Quads and trailers require 72-hours cancellation notice, otherwise a 100% cancellation fee will apply. There is a 48-hour cancellation notice required for bookings outside the United Kingdom. Cancellations more than 24 hours before the booked pick up time are accepted by email at bookings@tuksy.co.uk, cancellations within 24 hours of the booking time must be made by calling +44 117 244 3538. 

Cancellations for Special and Sporting Events
A 72-hour cancellation notice is required to avoid late cancellation fees for special events and holidays, including but not limited to New Year's Eve, Rose Bowl, and Entertainment Industry Awards Shows. Full rates will be charged if less than 72-hours notice is given. Initial deposit will not be refunded. 

No-Show Policy
If a client fails to show at the scheduled pick-up a no-show fee equal to 100% of the total trip cost is due. This includes any cancellations after a chauffeur has reached or is en route to a reservation's location.

Pricing Policy
All advertised fares are subject to change without notice and may be higher during holidays or special events. The rate quoted, prior to your trip, is an estimate based on the information provided at the time of booking. Fees for tolls, gratuity, wait time and additional stops are not included in the estimate and will increase your rate. Rates are subject to change.

Waiting Charge
Waiting time charges may apply after the grace period as defined herein expires. Waiting time is based on the hourly rate for a particular vehicle and is charged in 15-minute increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops may also be charged. We track all flights and aim to have our driver waiting in the arrivals' hall as soon as your flight arrives. Occasionally the flight information is not available, if that happens, we will have the driver waiting as per scheduled flight time. For arrivals at Bristol Airport, waiting time is charged in 15-minute increments, 30-minutes after the flight arrives/scheduled to arrive. For arrivals on all other airports waiting time is charges 45-minutes after the flight arrives/scheduled to arrive. 

Waiting charge rates are as per below:

• Executive Saloon - £30/hr charged in 15-minute segments (£40/hr in London)
• Premium Saloon - £40/hr charged in 15-minute segments (£50/hr in London)
• Premium MPV - £40/hr charged in 15-minute segments (£50/hr in London)

Additional Stops
The fare quoted for point-to-points does not include any additional stops made during your trip. Unless specifically discussed at time of booking the fare quoted by our representative does not include additional stops. Additional stops fees of £5.00 apply to stops en route to your destination which allows for 15-minutes of wait time. Any additional wait time may accrue additional charges. Trips with more than two (2) stops are automatically charged on an hourly basis plus the agreed fare.

Privacy Policy
Tuksy Chauffeurs Limited takes your privacy very seriously and we use your personal or business information only to administer your account and to provide the products and services you have requested from us. 

Tuksy Chauffeurs Limited recognises the services we provide can have an impact on both the local and global environment.  We are committed to helping deliver an environmentally sustainable service to our clients, including the media production industry.

We understand our responsibility to the community, and aim to minimise the adverse effects our business has on the environment wherever possible. We are seeking to better understand and manage our impact, implementing initiatives to act on the opportunity we have to make a meaningful difference.

Our impacts are:

• Vehicle tailpipe emissions
• Vehicle maintenance and component waste
• Vehicle cleaning pollution
• Plastic, paper and other waste

 Our potential to make a difference:

• Regularly evaluate more environmentally efficient vehicles and alternative fuel options, and, where appropriate, introduce them into the business
• Develop systems to ensure that environmental factors are included in decision making
• Communicate environmental issues and work alongside our clients to address them
• Increase staff and customer awareness through information and training
• Review this environment policy, its procedures and performance on an annual basis and never assume that we have done enough

Our actions:

Greener Vehicles

We have begun the process of investing in, and are currently operating, greener vehicles. From now on, we will only be purchasing electric or hybrid vehicles. We anticipate it taking a couple of years before we can have a full fleet of hybrid/electric cars, due to the requirements of our customers. However, we will offer green vehicles as a preferred option for all journeys that can work within their restrictions.

CO2 reporting and Offsetting

Until we switch to a full fleet of green vehicles, we will continue to offset our tailpipe emissions using PAS2060 guidance to demonstrate carbon neutrality. We will communicate the environmental impact through the use of our services to clients and provide a detailed account of this at the end of each year, including the steps we are taking to offset this.

Green chauffeuring, route planning and ride sharing

We encourage all our chauffeurs and suppliers to practice an environmentally friendly and responsible way of driving their vehicle.  Smooth acceleration, progressive braking and gentle steering make for an efficient journey. These practices yield improved fuel economy and result in less wear and tear on a vehicle’s components.

Our drivers shut off their engines when they are not driving, and plan their routes to maximise fuel use, therefore reducing individual emissions. We are making every effort to improve the environmental efficiency of our operation by reducing the amount of dead mileage we travel. With careful planning and allocation of work, when practical, we ensure that our vehicles are travelling without a passenger(s) for as little time as possible.

To maximise this, we are currently in discussions with our IT system developer about practicalities and options to build a system which offers a ride sharing service between clients and customers.

Reduction of cleaning and maintenance waste

We ensure that all of our vehicles are maintained as per manufacturer specification on time to keep our vehicles running efficiently. All maintenance and repairs are carried out with suppliers that operate in an environmentally considerate manner, ensuring that all waste vehicle oil disposal is carried out by a licensed operator specialising in waste oil disposal. All used components are returned to the supplier for disposal in an approved and environmentally satisfactory manner.

Water drainage is the primary problem associated with a car wash. Many soaps contain harmful chemicals that degrade water quality. The pollution problem is only compounded when the soapy water is mixed with the grime, dirt and grease removed from a vehicle. Most washes use at least 40 gallons of water for a single car. To minimise the impact of cleaning, we encourage our chauffeurs and suppliers to get the cars washed as little as possible and, when possible, incentivise them to use waterless car wash systems. We are currently looking for a supplier that provides high pressured steam technology in our area which allows cars to be cleaned using less than a gallon of water per car, with practically no water runoff.

Reduction of plastic, paper and other waste

We have zero paper based systems, all of the bookings are sent to chauffeurs electronically. Chauffeurs use tablets instead of placards for airport collections. All our billing and invoicing is done electronically.

We collect all rubbish left in our vehicles during our journeys and recycle it where applicable.

All of our cars have reusable water bottles that we wash and sterilise after each client use, and we continue to switch to recyclable options in all areas of the business where feasible